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Communication support. This way you can respond to negative feedback and prove to your prospects that you take the time to support them even after the purchase and during difficult times Positive reviews considerably influence Internet users’ choice of service provider or visit to an establishment. Indeed between two competing brands they will necessarily prefer the one which benefits from the greatest number of praises on the Internet. Thanking your customers who took the time to share this type of feedback only reinforces this feeling of trust and transparency among your prospects.

This tactic helps demonstrate your customer awareness and Email Marketing List you.  reviews submitted spontaneously are important for your store. ebook-img Guide Everything you need to know about satisfaction surveys Your practical guide to everything you need to know about satisfaction surveys Download it for free fusee-guestsuiteastroguestastroguest logo What performance indicators should you follow to manage your strategy Online publication of reviews from your consumers provides you with both quantitative and qualitative information.



Ad whether they are spontaneous or requested Quantitative information that assesses your brand reputation The percentage of negative reviews vs. the percentage of positive reviews The overall rating and number of stars traditionally to The frequency of publication of comments and notes Qualitative information which validates or not the actions implemented Monitoring the evolution of comments after.